How to Print Tickets:
- Log in to My AccountManager.
- Select ‘Manage My Tickets’
- Select an event
- Select ‘Print’ within the dropdown. Note: not all events and/or seats are eligible to be printed
- Select seats that you wish to print. Note: you may select seats across multiple events and/or seat blocks to print at once.
- Once satisfied, click ‘continue’ to proceed into the print process.
- You may also be given the opportunity to print additional items associated with the event (such as parking) as part of this process.
On the confirmation page, click the ‘print’ button. Your tickets will open as a PDF file and may be printed on any standard printer. All you need is Adobe Acrobat Reader 4.0 or higher (free).
Note: Once you click the ‘print’ button, the downloaded tickets will be required for entry to the event. You cannot use any tickets that may have been previously issued or printed.
How many times can I download and print tickets for the same seats?
You can download and print tickets as many times as you wish.
What is the cutoff time for ticket printing?
You may download and print tickets up to 2 hours prior to the start of the event.
Why are some tickets not available for printing?
Certian tickets may not allow you to print for various reasons which may include, but are not limited to:
- The event has passed or it is less than 2 hours before the event.
- Only barcoded tickets can be printed
- The tickets have not been paid for.
- Tickets are not available for printing due to certain venue or event policies.
Why don’t I see my tickets downloading when I click the “Download Now” button?
Check your browser’s security settings to make sure you have enabled ‘File Downloads’ and ‘Meta Refresh’. If you are using Internet Explorer 5.0 or above:
On the menu, select Tools -> Internet Options…
- Select the Security Tab
- Under the Web content zone, select Internet
- Choose Custom Level…
- Make sure Downloads -> File download is set to Enable.
- Make sure Miscellaneous -> Allow META REFRESH is set to Enable.
What if I print more than one copy of my ticket or a photocopy is made?
Only the first scan of the barcode on your ticket will be allowed entry. Make sure you keep it in a safe like you would with cash. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser’s name and the last four-digits of the credit card used to make the purchase is on each ticket will be notified to the Box Office.
What if I cannot print my tickets?
If you are having difficulties printing your tickets, here are some tips to help you get your tickets printed.
- Check to make sure you have Adobe Acrobat Reader 4.0 or higher. If you don’t have it, download it, it’s free!
- Make sure your printer is on and the cables are connected to your computer or network.
- Make sure your printer has enough memory available, try closing any unnecessary programs.
Contact us at 416-597-PUCK (7825)
